Investigation and Resolution of Draught Product Complaints at the venue.
Why: Approximately 90% of keg complaints are venue related issues hence by visiting the venue and resolving the issues, usually by education process, long term cost savings and improved product quality are achieved. Ultimately this will lead to improved consumer satisfaction, brand loyalty and profits.
New Customer Setup and Education
Why: To ensure the customers beer dispensing equipment is up to the task of presenting your product as the brewer intended with minimal wastage.
Apply best practice procedures and technology from a microbiological/ scientific perspective.
Educate the staff on how to pour the beer to ensure best possible presentation in glass when it reaches the consumer. This results in customer satisfaction & repeat business.
Venue staff and consumer education on your products taste profile. Essential with new product launches. Empowered staff will lead to increased sales.
Staff Training in Product Knowledge and Dispensing
Kegging Advice and Trouble Shooting
Draught System Advice and Project Management
Chemical & Microbiological Analysis
Brewing Advice and Trouble Shooting
As of Jul1, 2016 I will no longer be doing draught beer related work but will be concentration on Distilling. I can also offer assistance in setting up the entire distilling operation and obtaining the Australian Taxation Office licence to manufacture alcohol.